How To Restore a Backup of Your cPanel Account or Website (Using JetBackup)

Note: This article is going to walk you through the instructions on how to overwrite data in your cPanel account using our recovery systems to restore a portion, or your whole account, back to a specific date and time. We at Falls Technology Group, LLC are not responsible for any data loss that may occur due to inappropriate usage of this system. Please be advised that once a recovery has been initiated, it cannot be cancelled or undone.

This guide will walk you through the steps on how to restore your cPanel account as a whole, or in part, back to a specific state in time. We utilize JetBackups to provide off-site backup services for all of our servers to ensure that we can roll back accounts in the event of an emergency. We offer free assistance with these backups to help you avoid data loss, or improper recovery of your systems. You are encouraged to email us at ‘[email protected]‘ with any requests you may have.

Accessing JetBackup

To access the JetBackup system, you can follow the steps below. You will be required to be in JetBackup for all other guides attached to this document.

1. Log into cPanel.
2. Navigate to JetBackup 5 (or search “JetBackup” in the top bar)
3. You will arrive on the JetBackup dashboard.

Understanding the Navigation

Below is a brief overview of the tabs on the left-hand side of this screen so that you can understand what access is available.

Each tab on the left-hand side has it’s purpose, as described below:

• Home (Dashboard) – This provides a high-level overview of your backups, storage used, and quick links to other places within JetBackup.
• Restore & Download – Here you can select to restore your Full Account, Folders, Databases, Cron Jobs, Database Users, Domains, Certificates, Email Accounts, and FTP Accounts.
• Downloads – Here you can access downloadable copies of your requested backups after JetBackup retrieves them from our offsite systems.
• Alerts – You can view any outstanding alerts on your JetBackup configuration here.
• Queue – If you are running any restoration or backup jobs, you can find the status of those jobs here.

Restore a Single Website using JetBackup

You have the ability to recover single websites using our JetBackup recovery tool. With the ability to choose a directory, and databases, you can restore specific websites back to a point in time of your choosing. To do this, you can follow the steps below.

Restore the Filesystem

Data Loss Warning: This action is irreversible and any data since the last backup will be lost. We cannot provide support for files that have been deleted by mistake.

To begin the process of restoring your website, you can do so by going to the Restore & Download tab within Jetbackup and following the steps below:

1. Select the Home Directory tab, and find the corresponding folder for your installation. If you are using Softaculous, follow this guide to find your folder location.
2. Select the date of the backup you want to restore.

   

3. Click Change Files Selection, and check the appropriate folder to recover that you found in the Softaculous guide above, or wherever you have stored your website files.
4. Click Select Files.
5. Click the Restore button at the bottom if you wish to initiate the restoration (or Download if you wish to export the file)

Restore the Database (If Applicable)

Data Loss Warning: This action is irreversible and any data since the last backup will be lost. We cannot provide support for databases that have been deleted by mistake.

For sites that require a database like WordPress, InvoiceNinja, or OpenCart, you can also restore the database to the same point in time to ensure that the entire site can be recovered. Without restoring the database, not all changes to your site may be reverted back to the point-in-time of your choosing.

To begin the process of restoring your database, you can do so by going to the Restore & Download tab within Jetbackup and following the steps below:

1. Select the Databases tab, and find the corresponding database for your installation. If you are using Softaculous, follow this guide to find your database name.
2. Select the database by clicking it (it will highlight orange). To ensure that you do not break your installation, it is HIGHLY recommended to restore the database to the same date that you restored the files to above. To change the date of the backup, click Choose Other Backup and select the corresponding date.
   
3. Click the Restore button at the bottom if you wish to initiate the restoration (or Download if you wish to export the file)

Restore Your Entire cPanel Account using JetBackup

In certain cases, you may wish to restore your entire cPanel account, including your domain configuration, websites enclosed, and the email accounts included as well. In these cases, you will want to do a full account recovery with our JetBackup tool. This tool will restore your account to a specific point in time of your choosing at the click of a button.

Data Loss Warning: This action is irreversible and any data since the last backup will be lost. We cannot provide support for files that have been deleted by mistake.

To begin the process of restoring your Full Account, you can do so by going to the Restore & Download tab within Jetbackup and following the steps below:

1. Select the Full Account tab, and select the date you wish to roll back your account to.

   

2. Click on the backup, and click Restore.