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Troubleshooting DNS Issues

Troubleshooting DNS Issues

Last Modified: August 6, 2024
(Rev. v5.0)
by Ryan T. M. Reiffenberger

This guide walks through the most common issues that we run into when working with client sites. You can use the different sections below to walk through troubleshooting steps to see if this resolves your issue.

If you do not understand the implications of modifying your own DNS records, please contact our team before continuing.

My Website Is Showing ERR_NOT_RESOLVED

If you visit your website and receive an ERR_NAME_NOT_RESOLVED error in your browser, this means that your domain name is not returning a resolvable IP address for your website. This can be caused by an IP address that is no longer in use, or a lack of a record for the associated DNS zone.

You can resolve this issue by updating the DNS record for the URL you are trying to update.

For example:

  • If you are trying to visit ‘www.example.com’
    Then you need to update the DNS record for ‘www.example.com’
  • If you are trying to visit ‘example.com’
  • Then you need to update the DNS record for ‘example.com’

You can follow these guides if you are trying to connect your domain name to your hosting account.

 

Article Overview

This guide will help you troubleshoot DNS Issues with your domain and walk you through fixing these issues with known steps we have utilized with other client sites.

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