Our Sales Process
Below is what to expect from our sales process, prior to us starting your design process. We aim to keep this as simple as possible, but to make sure that every party is protected, including your very valuable intellectual property.
We will work with you to determine what exactly you need out of your project, and to properly gauge what needs you have for your website and your online presence.
This can be everything from page layouts, to E-Commerce functionality, and more.
Quoting & Budgeting
Our team will work with you to get a quote created for the website design project, and any potential hosting required after the project is deployed. We aim to get this as accurate as possible, so we may ask you quite a few questions to make this determination.
Quote Approval & Signature
We will send over the quote with all of the required information enclosed, and ask that you provide an e-signature acknowledging that you have understood the amount and approve the quote to move forward to the contract stage.
Keep in mind, that you still have not yet signed a contract, so you are still free to pull out of the deal at any point prior to your final signature.
Contract Generation & Signature
Our final step will be to gather all of the legal information about your business, and proceed to generate a contract from the quote we provided to you.
This contract includes all of the legal details of our project work, including intellectual property rights, confidentiality, and governing states for the contract.
Our Design Process
Below is what to expect from our design process, including revision calls, information we need to gather, and how hosting moves forward after the project is completed.
Deployment of Staging Environment
Typically, your hosting plan will begin as soon as we start the project. This means that you will be billed monthly moving forward for hosting for your project as soon as we deploy the environment. This environment will then be used to host your website when we finally publish.
If your domain is not with Falls Technology Group, we may provide DNS records that you will need to add to your domain configuration to prepare for final launch if you do not already have a site online. If you do have a site online, this will wait until the end.
In some cases, we will deploy onto our private staging environment for testing first, which would give you the ability to wait until deployment for your first hosting bill. We typically only do this for very large projects.
Initiation of Development Project
Once the environment has been deployed or made available to us, we can begin to deploy WordPress and start the design process. No action from the client is needed at this time.
First Revision Call
Usually 1-2 weeks after we begin the process, we will reach out with feedback about how the project is going, and provide a link to which you can visit and preview our work. At this stage, we will likely ask for your feedback on how you feel about what we've put together so far, and get more information from you if there are any adjustments to the trajectory of the design process.
Second Revision Call
Similar to the first revision call, we will gather feedback from you usually week 3 about the project, and how you are feeling about everything so far. We aim to provide weekly updates so you are kept well informed about what's going on.
Final Revision Call
Your final revision call will typically encompass the fully completed project and gather any final feedback about any small tweaks or tuning that needs to be done to the site to get it exactly where you want it.
This would also be where we perform a final demonstration about how the system works, and how everything works.
Deployment and 'Go-Live'
Once we've received final approval from you to go live, we will begin the process of getting your domain connected, and your staging environment moved to production.
This will typically result in your old website being taken offline, and the new one taking it's place.
We will typically perform these steps after hours during your downtime so that if there are any problems during this process, we can mitigate them and affect as few visitors as possible. However, there is typically no downtime during this process in 99% of cases.
Should it be included in your plan, this is when we would begin the staff training portion of your project.
We will work with as many staff members as you like to help educate them on how to use the system, how to make changes, manage inventory, etc.
The duration of this training will depend on how many hours have been included in your plan.
We can either do 1:1 training, or group call training depending on whichever you prefer.